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Repair Service

Free
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Easy return within 30 days

Fast & free shipping within Switzerland

Description

Also the best shirts need some wellness and care sometimes. Do you have a CARPASUS shirt that needs to be mended or that is damaged due to normal wear and tear? Do you think there is a quality issue with your shirt? No problem. We offer you a repair service to restore your shirt to its best condition. 

Please note that we generally cover the costs for the repair service if the damage has occured due to normal wear and tear of the shirt or a quality issue (e.g. lost or broken buttons, open seams etc.). We cannot offer you a free repair service for damages that occured due to misuse of the product. If you are unsure, please don't hesitate to contact us.

Here's what you need to do:

  • Print and fill out the care and repair form for each shirt you would like to have mended. (Download)
  • Send us a quick e-mail stating that you are returning the shirts to contact@carpasus.com
  • Send us the shirts by mail. Alternatively drop them off at our showroom.
  • Wait for your shirt to arrive back to you by mail.

Please note:

  • Send us only washed and hygienically clean shirts.
  • We recommend sending the shirt with a tracking code.
  • If you prefer to bring the shits to our showroom, you're welcome to do so. Let us know when you plan to pass by, so we can ensure a smooth process. 
  • This service is only availble for customers based in Switzerland or Liechtenstein.
  • Feel free to contact us anytime if you have any questions.
Delivery and Returns
  • Free delivery to Switzerland, Liechtenstein and all EU countries.
  • Delivery within 1-2 working days.
  • We are a Swiss Brand and all our Swiss orders are shipped from our warehouses in Switzerland.
  • All EU orders are shipped from our warehouse in Austria. Hence, EU customers will not face additional custom duties or additional VAT charges after receiving our deliveries.
  • You can return the product within 30 days if it does not fit you.

Please consult our delivery and return policy for more information on Swiss, European as well as international and overseas deliveries (link in footer).

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Repair Service

Free
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