FAQs

Orders

For orders from Switzerland, Liechtenstein or the EU you can expect your order within 1–2 working days.
For international orders (outside CH, FL and EU) you can expect your order within approx. 7-10 days.

You can find all information on Delivery and Returns here.

You can always contact us and ask to make changes. We will try to change the order as quick as possible before it is commissioned by our warehouse. However, sometimes the request to change will come too late and the parcel might be shipped already.

Yes you can cancel your order. We will check whether with the warehouse whether they have not yet processed the order. If we can we will stop the process. However, sometimes the request to change will come too late and the parcel might be shipped already.

People love to give away CARPASUS products as a gift. You can order a physical gift card here, which we will send to you by the postal service. Unfortunately we don’t offer a gift wrapping service.

At the end of the check-out process you will be able to enter your gift card code. There will be an empty field right where the prices are calculated. Press “apply” and the discount will be calculated.

At the end of the check-out process you will be able to enter your gift card code. There will be an empty field right where the prices are calculated. Press “apply” and the discount will be calculated.

Unfortunately this is not possible. If you wish to order several products we suggest you place several orders and redeem one discount code for each order.

To be sure to not miss out on any new styles or restock of sizes, it’s best to subscribe to our newsletter here and follow us on social media @carpasusofficial. If you have questions regarding stock availability, you can also send us an email to contact@carpasus.com.

For orders from Switzerland we offer payment by TWINT, Credit Card, PostFinance E-Finance and Vorkasse (Pre-Payment). For all other orders from the EU or overseas we offer payment by Credit Card, Paypal, Google Pay, Apple Pay, Klarna, Shop Pay, Amex.

For our products we use organic cotton, organic linen and recycled cotton that we source from different sources around the globe. Our organic cotton is usually grown in India, Tanzania or Turkey. Our organic linen is grown in France or China. The fabrics we use are woven in Portugal, Germany, Austria and Belgium. We try our best to offer as much transparency on our supply chain as possible and are working  towards having full traceability of our supply chains. You can find all information on our raw materials here and more about our partners here.

Our clothes are made under fair working conditions in Europe. The large parts of our fabrics and shirts are manufactured in Portugal. Another part as well as our made-to-measure shirts are produced in Bosnia and Herzegovina. We maintain close relationships with our partners and only work with manufacturers that offer fair working conditions to their employees. You can find more information on our partners here.

Occasionally we offer discounts for new collections, special occasions or sales. To not miss out on any discounts it’s best to subscribe to our newsletter here and follow us on social media @carpasusofficial.

Shipping

You will receive a Track & Trace number for shipment tracking with the delivery confirmation, if available for your country.

For orders from Switzerland, Liechtenstein or the EU you can expect your order within 1–2 working days.
For international orders (outside CH, FL and EU) you can expect your order within approx. 1–2 working days.

You can find all information on Delivery and Returns here.

If you order from an EU country you will NOT be charged taxes and custom duties when you receive your products. We ship our EU orders from our EU warehouse in Austria. All our EU customers receive their parcel without any additional costs.

If you place an order from outside the EU and outside Switzerland you will be charged VAT and custom duties by your local shipping service after the receipt of your order.

As long as your order has not been processed by our warehouse it is still possible to change your address. Send us a mail and we will check what we can do.

In Switzerland all our orders are shipped with the Swiss Post. Orders from the EU are shipped with DPD. Overseas orders are either shipped with the international service of the Swiss Post or by DPD.

We offer free shipping from orders within Switzerland, Liechtenstein and the EU. For overseasa orders under 200 CHF we charge a shipping fee of EUR 30. Find more information on Delivery and Returns here.

Return & Change

You have the right to return the product within 30 days after receiving the goods. Find more information on how to return an order here.

You have the right to return the product within 30 days after receiving the goods. Find more information on how to return an order here.

In case of receiving a damaged item, please contact us at contact@carpasus.com and send us a picture of the damage.

In case of receiving the wrong item, please contact us at contact@carpasus.com.

We only accept goods that have not been washed, that are hygenically clean and that are not damaged in any way. Find more information about returns here.

We offer free shipping for all our Swiss and EU orders. The shipping costs for a return or exchange of an order, however, is paid by our customers. Of course, if a mistake happened (e.g. wrong item) from our side, we will cover the costs.

Of course, cou can exchange an item within 30 days of receipt. Find all information on making an exchange here.

After receipt and inspection of the returned items, the purchase price will be refunded without the shipping costs incurred. Find more information about returns here.

Sizing

You can find a detailed size guide here, which will also show you how to correctly take your measurements. If you need further assistance, you can contact us at contact@carpasus.com and/or arrange a visit to the showroom to try on the pieces.

You can find a guide on how to take your measurements here.

All our items are pre-washed. That means they should not shrink when you wash them at home for the first time. However, it is important that you follow our care instructions. You find those instructions on the product page of each item.

Our partners give their best to sew your item the most precisely as possible. Yet it is always possible that small differences from the measurements occur. Send us a mail to contact@carpasus.com if you think the differences are too big.

Yes, we offer tailoring services and tailor made shirts (for some styles). You can find more information on our tailor made shirts here or contact us at contact@carpasus.com.

Retail

Yes, we offer wholesale. If you want to become one of our partner stores, you can contact us on contact@carpasus.com.

You can find a list of all our stockists here.

About Us

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You are very welcome to visit our showroom. Please contact us beforehand at contact@carpasus.com to arrange a date and time.

You can find our showroom at Albisriederstrasse 182, 8047 Zürich, Switzerland. If you want to visit us, please contact us beforehand at contact@carpasus.com.

Product Info

You can find a detailed size guide here, which will also show you how to correctly take your measurements. If you need further assistance, you can contact us at contact@carpasus.com and/or arrange a visit to the showroom to try on the pieces.

You can find a guide on how to take your measurements here.

Our partners give their best to sew your item the most precisely as possible. Yet it is always possible that small differences from the measurements occur. Send us a mail to contact@carpasus.com if you think the differences are too big.

Yes, we offer tailoring services and tailor made shirts (for some styles). You can find more information on our tailor made shirts here or contact us at contact@carpasus.com.

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All our items are pre-washed. That means they should not shrink when you wash them at home for the first time. However, it is important that you follow our care instructions. You find those instructions on the product page of each item.

Other FAQs

You can send us an email to contact@carpasus.com.

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